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A Little Horizontal Integration, enliven Greg Fry MGMT6109049 University of Maryland University College Bureaucracy consists of an organisation activity characterized by circumstantial job functions and a strict plumb hierarchical structure. bureaucratic structure introduced a shift in the archetype of society just out front the 19th century. Max weber, known for his thoughts on capitalism and bureaucracy, contributed greatly to this archetype.The disuniteic bureaucratic model, according to Weber, is described as having such(prenominal) characteristics as political neutrality, vertical structure, specific job responsibilities, and well-written impersonal documentation, which is c tout ensembled to run into structural reliability. (Weber M. , 1978) This essay allow for subjugate on the vertical structure and the situated tasks and knowledge of the bureaucratic model, to show that an fundamental law can become too gravid and rigid to be effective in daily tasks.According to Weber, bureaucratization offers above all the optimal possibility for carrying through the principle of specializing administrative functions according to purely objective considerations. (Weber M. , 1958) However, this spuds onward the human factor, which can hinder an employee from start out an effective decision. This is all too absorb when looking at the Veterans Benefits formation, and how they handle their customers. The pastime diagram depicts the Veterans Benefits constitution memorial tablet (Organization graph Veterans Benefits Administration, 2012) pic Figure 1 The Veterans Benefits Administration presidency is a vertically structured government agency. The structure shows how the different regional voices do not watch the means to spend with each other. Figure provided by (http//vacriteria. tpub. com/vba_dg/vba_dg0010. htm). Weber predicted that bureaucracy would triumph because of its ability to mark more efficient functioning of organizations in bo th business and government settings. (Daft, 2010) However, in the case of the Veterans Benefits Administration, Weber may be wrong.The vertical hierarchy and strict rules go on the different organizations from talking to each other. The use below will show that a large bureaucracy needs to be horizontally integrated along with the vertical structure to allow the employees the freedom to make decisions and communicate properly with other functional areas. A former Air absorb share decided to use his GI Bill to continue his training. He started to use his bill while living in the state of Maryland. He then go to Indiana, where he continued to use the GI Bill without issue.However, during a semester of class, the member demand to drop a class cod to job priorities. He gained the Education function Organization, as seen in the above chart, to allow them know of his issue. They were in agreement that the class should be dropped without penalty. A few months passed, and the me mber received a letter in the mail from the Eastern Regional office stating that the member owed money due to the move of the class earlier. The member called the helpline to explain the situation.The school-age child was told that the regional office is separate from the education services branch and that he should have corresponded with the regional branch instead. The member went up the chain of command within the regional organization, without success. He was advised to protest the decision, which could take up to six months. The frustrated savant sent in all the relevant documents to the review board, which was locate in the eastern region. During the protest stage, the member received other letter from the Veteran Administrations Collections Center.The student was very surprised and contacted the collections reduce immediately. Once the member was able to nominate a person who could help, he try to explain that he was protesting the decision that was make by the off ice in the eastern region. The collections officer said that it didnt topic what he was doing with the eastern region. The collections officer was located in the of import region where all non-payments are reported. The student asked if the collections officer could contact the eastern regional representative to win up the mess that was being created.The solving was no due to the fact that the central and eastern regional offices were not associated with each other, and he had his rules and regulations to follow. After a deuce year battle, the student ended up having to pay money back to the Administration, along with fees from the collections agency. Rather than focusing on peg jobs structured into distinct functional departments, the Veterans Benefits Administration should emphasize core processes that cut horizontally across the organization and involve teams of employees works together to serve the customer. Daft, 2010) Weber reinforced these bureaucratic organizations to a ct wish machines and not think however, bureaucracies could not and cannot act like machines because they consist of human beings. People will simply not imitate machines, although the Veterans Benefits Administration has certainly given it a effectual shot. Reference Daft, R. L. (2010). Organization Theory and foundation (tenth ed. ). Mason, Ohio Joe Sabatino. Integrated Publishing. (n. d. ). Organization chart Veterans Benefits Administration.Retrieved January/February 4, 2012, from http//vacriteria. tpub. com/vba_dg/vba_dg0010. htm Organization Chart Veterans Benefits Administration. (2011, October 10). Retrieved Ocotober 12, 2011, from Integrated Publishing http//www. tpub. com/ capacitance/vacriteria/vba_dg/vba_dg0010. htm Weber, M. (1978). Economy and society An outline of instructive sociology (Vol. One). (G. Roth, &038 C. E. Wittich, Eds. ) Berkeley, Los Angeles, London University of California Press. Weber, M. (1958). Essays in Sociology. (H. H. Gerth, &038 C.W. Mills, Eds. ) young York Oxford University Press. &8212&8212&8212&8212&8212&8212&8212 UNDER SECRETARY OF BENEFITS potency OF EMPLOYEE maturation &038 TRAINING CHIEF OF INFORMATION wariness DEP. UNDER SECRETARY FOR BENEFITS OFFICE OF compassionate RESOURCES OFFICE OF RESOURCE MANAGEMENT OFFICE OF EXE. MANAGEMENT &038 COMMS EASTERNpic component CENTRAL character SOUTHERN REGION WESTERN REGION regional OFFICES REGIONAL OFFICES REGIONAL OFFICES REGIONAL OFFICES COMPENSTATION &038 PENSION armed service EDUCATION SERVICE LOAN GUARANTY SERVICE talk over SERVICE INSURANCE SERVICE